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Hybrid Computing

Major incident emergency IT support

Major incident emergency IT support

Regular price £600.00 GBP
Regular price Sale price £600.00 GBP
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Tax included.

Emergency IT support with a 2 hour response SLA to help you recover when you have a business wide incident stopping production.

This service provides technical support and Major Incident Management (MIM) reporting for the duration of an outage with a fair usage guideline of up to 8 hours elapsed time.

How does this service work?

  • Purchase the service online
  • For the quickest response place a call to our reception on 0333 050 8918 OR
  • We contact you within 2 hours of your purchase to begin triage
  • We agree a reporting schedule and the scope of the issue
  • Our technical team begin attempting to resolve the issues for you 
  • Our Service Managers ensure that you are kept up to date on an agreed schedule joining your bridge calls 
  • Our Service Management team ensure Change Management principles are followed in an agile manner.
  • Once resolved we complete a post incident review

This service is sized to fit companies with 5-50 employees. 

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