Major incident emergency IT support

Emergency IT support with a 2 hour response SLA to help you recover when you have a business wide incident stopping production.

This service provides technical support and Major Incident Management (MIM) reporting for the duration of an outage with a fair usage guideline of up to 8 hours elapsed time.

How does this service work?

• Purchase the service online
• For the quickest response place a call to our reception on 0333 050 8918 OR
• We contact you within 2 hours of your purchase to begin triage
• We agree a reporting schedule and the scope of the issue
• Our technical team begin attempting to resolve the issues for you 
• Our Service Managers ensure that you are kept up to date on an agreed schedule joining your bridge calls 
• Our Service Management team ensure Change Management principles are followed in an agile manner.
• Once resolved we complete a post incident review

This service is sized to fit companies with 5-50 employees.